Delivery Information

Our orders are shipped through the logistics services of DHL, GLS, EUROSENDER or CTT. The maximum weight allowed per order is 20 kg. If you exceed the maximum weight, the excess will be sent in another order with the cost of sending a new one. 
 
Shipping costs
Shipping charges are escalated as follows:

 

Country Up to 20 Kg
Portugal 5 €
Continental Spain 10 €
Germany 17 €
Áustria 17 €
Belgium 17 €
Bulgaria 20 €
Croatia 20 €
Denmark 17 €
Slovakia 20 €
Slovania 20 €
Estonia 20 €
Finland 30 €
France 17 €
Greece 30 €
Netherland 17 €
Hungary 20 €
Ireland 20 €
Italy 17 €
Latvia 20 €
Lithuania 20 €
Luxembourg 17 €
Poland 17 €
UK 17 €
Czech Republic 20 €
Romenia 20 €
Sweden 30 €
Switzerland 25 €
 
 
Delivery Times
The Mercado da Virtude sends the orders daily, and in averages it takes 2 days to be prepared. In Continental Portugal the shipments take between 1 to 2 business days to be delivered. In Continental Spain the shipments take between 1 to 4 business days. For the remaining foreign countries, delivery times usually take about a week (depending on the location in each of the countries where we ship, it may take longer if it is to be delivered to a remote location). 
 
Returns
If you are not completely satisfied with the products received, you can return them within a maximum period of 15 days, as explained in art. 6 of decree-law no. 143/2001 and decree-law no. 82/2008. We will refund the entire value of the product, provided that it is in the same conditions when shipped. 
 
Delivery Warranty
In case of loss of registered shipments, the Mercado da Virtude undertakes to reimburse the customer for the full amount of his order or to re-dispatch the order.The customer is responsible for receiving your order at the address chosen, during daytime hours, previously advised by the carrier. In the event that the order is returned to the sender because it was not possible to deliver it, the reshipment will only be made by re-payment of the shipping costs in an additional amount of € 35.00.